In order to be able to offer small, reserved classes, Appalachian Feet has the following cancellation and rescheduling policy. Please notify us, in advance, if you can’t be there. The cancellation policy is outlined below, and your credit depends on how long in advance you notify us of your absence.
More than 14 days before your class:
You may cancel and request a full refund as long as you notify us at least two weeks prior to your class.
Rescheduling Option: If you sign up for a class and need to change the date for any reason, there is a $10 rescheduling fee for the effort involved in transferring your information, reconfirming, and attempting to fill your space. You may take this option as long as you contact us with at least 14 days notice, but please try to let us know of your class change as soon as possible.
Less than 14 days before your class:
If you need to cancel (for any reason) and you email us with at least 7 days notice (but less than 14 days before the class), you are eligible for a half-price refund of your originally scheduled class to use for any future class. Credits must be used within one year of being issued. If no classes are scheduled within 3 months of your original choice, we will create a private class just for you. Please use the contact form to email us your cancellation.
Less than 7 days before your class:
No Credits or Refunds
If you sign up for a class and do not call or show up FOR ANY REASON (you got the date/time wrong, car broke down, you are sick, had to work late, etc.) the entire class fee is NON-REFUNDABLE, and no future credit will be given –– no exceptions. There is limited space available in each class and many of the classes involve materials costs and considerable preparation time. When a slot is empty that could have been filled, this is only fair.
Send someone in your place: If you cannot show up for any reason and it is too late for credit or refund, you are welcome to send someone else in your place. Please just let us know by sending an email with our contact form. Phone calls are not a reliable way of contacting us.
If we cancel the class:
If a class is cancelled, you will be contacted with at least 48 hours notice using the phone number and/or e-mail that you gave when signing up, and will receive a full refund or a credit towards any future class (your choice). Credits must be used within one year of being issued. If no classes are scheduled within 3 months of your original choice, we will create a private class just for you.
Weather:
Classes are rain or shine. Most of our classes are held indoors, but for outdoor tours and workshops, please bring an umbrella or poncho if there is inclement weather. We will go indoors if there is a heavy downpour or nearby thunder and lightning. Extreme weather (tornadoes, etc.) will warrant a cancellation.
Thank you for choosing to take a class at Appalachian Feet! We hope you will be able to take home ideas to use in your own backyard.
